We provide a 30-calendar-day return eligibility window starting from the exact date the local courier marks your parcel as delivered. All formal return requests must be sent to customer support within this period; applications submitted past the deadline will be denied processing entirely. Merchandise qualifies for return only if all requirements are satisfied: items remain completely unused, unaltered and retain original factory-new condition; complete unbroken original packaging, brand tags, attached accessories and instruction manuals are fully intact and returned alongside the product; goods do not fall under non-refundable categories listed below. For hygiene safety and customized product management rules, these items cannot be returned, exchanged or processed for monetary refunds: facial cosmetics, skincare supplies, oral care and personal hygiene goods; intimate lingerie, swimwear and disposable single-use products; custom engraved, custom printed personalized made-to-order merchandise; clearance liquidation items clearly labeled “Final Sale, No Returns Accepted”. If defects, wrong items or transit damage arise from our warehouse error, we supply complimentary pre-paid return shipping labels and absorb all return logistics expenses fully. You may choose either a full merchandise value monetary refund or free replacement shipment at zero additional cost. If you initiate a voluntary return due to personal preference, ill-fitting size or mismatched expectation, all original outbound delivery fees and return logistics charges shall be fully borne by you. Initial delivery fees paid during checkout are permanently non-refundable. Full merchandise value refunds will only be issued once our warehouse receives and completes formal inspection of returned goods. Standard return workflow: Send your unique order ID and clear product photos/videos to official support; wait for written return approval and obtain designated return warehouse address; securely repack goods and ship the return parcel, then forward the new return tracking number to customer service for filing records; internal warehouse inspection takes 4–7 business days after receiving parcels; approved refund funds will be remitted back to your original payment channel within 5–8 business days. If you receive broken, scratched or factory-defective merchandise upon delivery, submit clear evidence of both product and outer shipping packaging to our support team within 7 calendar days after delivery confirmation. We will coordinate complimentary replacement or full monetary refund, and may waive the requirement to ship back damaged goods at our sole operational discretion. Original delivery fees, cross-border customs duties and destination import taxes are non-refundable unless the error originates from our warehouse dispatch operation. Parcels confirmed fully delivered by local couriers but lost after recipient physical receipt do not qualify for full monetary compensation refunds. Merchandise shipped back without prior official written return approval will be rejected by receiving staff and cannot trigger any refund processing workflow. Requests for sizing, color or styling exchanges must be formally submitted within the valid 30-day return eligibility window. Exchange logistics cost allocation follows identical freight sharing regulations outlined within standard return cost provisions.